A series of Service Leadership Workshops will be held in the Kingdom of Saudi Arabia on 29th – 31st May and 1st June 2016 in (Riyadh, Khobar and Jeddah) organized by Al Khaleej Training and Education – a leaders company for training and development in the region - as one of the main events in its yearly calendar.
Ron will visit Saudi Arabia to participate as a keynote speaker for The Service Leadership Workshops on 29th May 2016 at Movenpick Hotel – Riyadh, on 31st May 2016 at Movenpick Hotel – Khobar, and on 1st June 2016 at Park Hayat Hotel – Jeddah, targeting more than 250 participants in each city varies from individuals, employees in different levels from Managers to frontline staff and everyone serving external customers or internal colleagues.
Ron Kaufman is one of the world’s most sought-after educators, consultants, and thought leaders in achieving superior service and Uplifting Service cultures and the best customer service excellence expert among the 25 most influential speakers in the world. UP! Your Service Founder and Chairman Ron Kaufman has helped companies on every continent build a culture of uplifting service that delivers real business results year after year. Making transformation his mission.
Any business can say the customer is king, and many spend a lot of time and money on incremental service improvement. But Ron understands the only reliable way for a company to achieve and maintain a competitive edge is to build a culture that empowers every employee to surprise and delight customers and colleagues every day with truly uplifting service.
Ron works with a successful clientele of government agencies and multinational corporations including Singapore Airlines, Xerox, Nokia, Siemens Networks, Marina Bay Sands and Wipro. He delivers powerful insights and global best practices enabling organizations to gain a sustainable advantage through service.
Ron’s methodology includes a set of proven service principles, leadership rules, culture-building blocks and implementation roadmaps that apply effectively across all industries and cultures. This methodology is easily customized to suit the unique needs of each organization, including all departments and team members from leadership to frontline.
Ron is a regular columnist at Bloomberg BusinessWeek. He is the author of the New York Times bestseller “Uplifting Service” and 14 other books on service, business and inspiration. Ron has been featured in The Wall Street Journal, The New York Times, and USA Today.
Everyone agrees that providing excellent service is essential for continued success in today’s competitive world. But too often, people regard quality service as “soft” or “fuzzy” and don’t know how to make real service progress. These high-content workshops clears the fog in an entertaining and upbeat manner, giving participants representing different sectors the understanding and concrete action steps they need for immediate service improvement.
The Service Leadership Workshops will highlight the key principles that everyone in every company and organization must apply to deliver superior service. Packed with true successful stories, powerful examples and best practices, “The Secrets of Superior Service”- The main topic of the workshops - will inspire you, educate your colleagues and motivate your service team.
One proven solution to enhance any customer service business is building a strong and sustainable service culture. In a strong service culture, leadership is aligned behind a shared service vision, mission and values. The entire organization is committed to constant improvement in service performance, always stepping up to create more value for customers and for colleagues.
Ron will highlight different topics to build a strong and a sustainable service culture by revealing the secrets of superior service, such as The six proven steps to going from “basic” to “unbelievable” service, transforming complaints into opportunities, creating positive word of mouth and valuable customers for life, three strategies and tactics for managing customer expectations, bouncing your way back through service recovery and shifting from blame, shame and justification to taking personal responsibility.